AutoPal strives to offer the best product possible to meet your loan servicing needs. Due to variability in lending processes, and differences between loan types, there may be special circumstances where changes need to be made in the software, or new features added. Because AutoPal is an ‘out of the box’ product, we cannot cater to every request for changes, but we are open to receiving requests.
AutoPal accepts two different types of submissions for system changes:
- Idea Submission: If you have an idea that you would like implemented into the system, we have an open internal-workboard that is periodically reviewed. Items submitted to the Idea Board are not guaranteed to make it into the system, and AutoPal does not make time quotes for their implementation. Ideas submitted are generally for minor details that are not vital to your business operations.
- Custom Programming Request: If there is a new feature, or item that must be implemented in order for you to continue normal business operations, AutoPal is willing to accept custom programming jobs. It should be noted that custom programming requests will have some cost associated with them. AutoPal may offer subsidization for the custom programming job if it is determined that the feature is usable for other clients. Pricing is dependent on the requested project, as well as the quoted completion time for the job. In addition, AutoPal reserves the right to reject any custom programming job if necessary.
How To Submit a Request
The best way to submit a custom programming request is by sending a detailed email to firstname.lastname@example.org. For the topic of the email, simply put “Custom Programming Request”. In the message section, please be as descriptive as possible.
If a Custom Programming request is submitted, it will be forwarded to our programming team and assessed. If the request is accepted, a price and time quote will be provided, as well as further information requests if necessary.